At Agile Import and Export Trading Co., Ltd., we are committed to customer satisfaction. If you are not completely satisfied with your purchase, we offer a hassle-free return and exchange process. Please review the policy below:

1. Eligibility for Returns and Exchanges

  • Items must be returned within [insert timeframe] days of delivery.
  • Products must be unused, unworn, and in their original packaging with all tags attached.
  • Items that are damaged due to misuse, improper care, or general wear and tear are not eligible for return or exchange.

2. Non-Returnable Items

  • Final sale items and clearance products.
  • Personalized or custom-made items.
  • Undergarments, swimwear, or other hygiene-sensitive items (unless defective upon arrival).

3. How to Initiate a Return or Exchange

  • Contact our customer support team at Agile@outlook.com with your order number and reason for return.
  • Our team will provide return instructions, including the return shipping address.
  • Once we receive and inspect the returned item, we will process your refund or exchange.

4. Refund Process

  • Refunds will be issued to the original payment method within [insert timeframe] days after approval.
  • Shipping fees are non-refundable, except in cases of defective or incorrect items.

5. Exchange Process

  • Exchanges are subject to product availability.
  • If the requested item is out of stock, we will issue a refund or allow you to select an alternative item of equal value.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item.
  • We recommend using a trackable shipping service to ensure the safe return of your item.