At Agile Import and Export Trading Co., Ltd., customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may return or exchange your items under the following conditions:

1. Eligibility for Returns and Exchanges

  • Items must be returned within [insert number] days of receiving your order.
  • Products must be in new, unworn, and unused condition with original tags and packaging.
  • Returns or exchanges are not accepted for final sale items, customized products, or undergarments for hygiene reasons.

2. Return and Exchange Process

  1. Initiate a Request: Contact our customer service team at Agile@outlook.com or call 199193951995 with your order number and reason for return.
  2. Approval & Shipping Instructions: If your request is approved, we will provide return shipping details.
  3. Ship the Item: Ensure the item is securely packaged and sent using a trackable shipping method.
  4. Processing the Return/Exchange: Once we receive and inspect the item, we will process the refund or exchange.

3. Refund Policy

  • Refunds will be issued to the original payment method within [insert timeframe] days after approval.
  • Shipping fees are non-refundable, except for defective or incorrect items.
  • If an exchange is requested, we will ship the replacement product upon receiving the returned item.

4. Damaged or Incorrect Items

  • If you receive a damaged, defective, or incorrect item, contact us within [insert timeframe] days for a replacement or refund.
  • We may request photos of the item for verification.

5. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the return is due to an error on our part.
  • In cases of incorrect or defective items, we will cover the return shipping fees.

For any further assistance, please contact us:

Agile Import and Export Trading Co., Ltd.
Address: East of Fujian Road and North Third Ring Road, Economic Development Zone, Sheyang County
Contact Number: 199193951995
Email: Agile@outlook.com